Return & Refund Policy

1. Company Information

2. Digital Services — No Physical Returns

Sambad is a digital software platform. There are no physical goods involved. Accordingly, the concept of "returns" does not apply. This policy governs subscription cancellations and refund requests only.

3. Free Trial

4. Cancellation Policy

• You may cancel your Sambad subscription at any time from your account settings or by contacting our support team.
• Cancellation takes effect at the end of the current billing period. You retain full access to the platform until that date.
• For monthly plans, cancellation ends your subscription at the end of the current month.
• For annual plans, cancellation ends your subscription at the end of the current annual term.
• Cancelling a subscription does not automatically delete your account data. Data is retained for 30 days post-cancellation, after which it is deleted per our Privacy Policy.

5. Refund Policy

5.1 Monthly Plans

Monthly subscriptions are generally non-refundable once the billing period has started. Exceptions may be made at our discretion for:

• Technical failures that made the platform substantially unusable for more than 72 consecutive hours due to our fault.
• Accidental duplicate charges.
• First-time billing errors on new subscriptions.

5.2 Annual Plans

For annual subscriptions, we offer a pro-rated refund within the first 30 days of purchase if you decide the platform is not suitable for your needs. After 30 days, annual plans are non-refundable. The pro-rated amount is calculated based on the number of unused complete months remaining.

5.3 Non-Refundable Circumstances

Refunds will not be issued for:

• Accounts suspended or terminated for violation of our Terms of Service.
• Failure to use the platform or features during the billing period.
• Dissatisfaction with AI-generated outputs (accuracy is not guaranteed).
• Disruptions caused by third-party platforms (Meta, WhatsApp, TikTok API outages).
• Change-of-mind cancellations after the applicable refund window.

6. Downgrade or Plan Changes

You may downgrade or upgrade your plan at any time. When upgrading, the new rate applies immediately and you will be charged a prorated amount for the remainder of the billing period. When downgrading, the change takes effect at the next billing cycle. No refund is issued for the difference when downgrading mid-cycle.

7. Service Credits

In cases where a refund is not applicable but we determine that a service disruption was our fault, we may offer service credits to your account at our discretion. Service credits have no cash value and expire 12 months from issuance.

8. How to Request a Refund

To request a refund, contact our Grievance Officer within the applicable refund window:

Please include your account email, the reason for the refund request, and any relevant details. We will respond within 5 business days. Approved refunds are processed within 7–14 business days to your original payment method.

9. Chargebacks

If you initiate a chargeback with your bank or payment provider without first contacting us, we reserve the right to suspend your account pending investigation. We encourage you to reach out to us directly — most issues can be resolved quickly without the need for a chargeback.

10. Governing Law

This Refund Policy is governed by the laws of Nepal. Disputes shall be subject to the jurisdiction of courts in Bhaktapur, Nepal.